What happens if I want to cancel or change my booking?

Cancellations

It depends on when you make a cancellation. The refund you will be eligible for is set out below:

you will be refunded the following % of your total payment if you make a cancellation to your booking:

70% – over 120 days before the campsite opens
50% – between 120 and 61 days before the campsite opens
0% – under 61 days before the campsite opens

Any cancellation will be subject to a £10 admin fee.

Changing a booking

If you want to make any changes your booking you will be charged any additional costs (for extra days or people etc) and / or will be subject to the above cancellation policy for any cancelled days.

Any changes to a booking will be subject to a £10 admin fee.

If you are a Gamesmaker / Volunteer and have booked under Flexi-camp you can make changes free of charge – see here for more details

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